If you paid by sending money yourself (for example through a payment app or bank transfer) your RSVP stays Pending payment until the host checks it. Until then you can fix mistakes yourself. Open the event from your activity page to find everything below.
Check what to send
Your RSVP page shows Amount to send and the host's handle under Send to. If you aren't sure how paying works, see Paying for your event.
Upload, replace or remove your screenshot
Tap Upload payment screenshot and choose an image. Once it's uploaded you'll see a preview and the status Screenshot submitted — awaiting review, with two buttons:
- Replace swaps in a new image.
- Remove deletes the screenshot after you confirm. You can upload a new one straight afterward.
A few details:
- Only image files work, up to 10 MB each. A photo over 10 MB is turned away, so pick a smaller one or crop it down first. Photos under the limit are shrunk automatically.
- The screenshot should show something the host can match to you, such as your username, your name or the transaction ID.
- Replacing and removing are only available until the host verifies your payment. After that, the screenshot is locked.
Reference ID and a note for the host
Above the upload button there are two fields:
- Payment transaction / reference ID is optional unless the host requires it. When it's required the field says (required) and you can't upload until you've filled it in.
- Note for the host is optional and up to 500 characters, handy for things like "paid from a partner's account".
Fill these in before you pick your image, because they're sent together with the screenshot.
Switch to a different payment method
Changed your mind, or the handle you chose doesn't work for you? Use Change payment method on your RSVP page, pick another method the host accepts, then tap Confirm change (or Keep current to back out). You can switch until the host verifies your payment. Donations and complimentary tickets can't be switched.
If the host rejects your screenshot
When a host rejects a payment, your screenshot is removed and the payment goes back to pending. You get an email titled "Action needed" with the host's note, if they left one. Read it, then upload a corrected screenshot (or switch method). If it's unclear what went wrong, contact the host.
Card checkout left unfinished
If you started paying by card but didn't complete it, your RSVP shows Resume checkout in your activity list, and the RSVP page has a Finish checkout card with a Resume checkout → button. The spot is only held for a short time, about 30 minutes. After that the hold lapses and you'll need to start checkout again.
Want out instead?
You can cancel an unpaid RSVP any time. For paid ones, see Cancelling and refunds.