A complimentary ticket (a "comp") is a free ticket you give to someone directly, such as a speaker, a volunteer, a sponsor, or a friend. They skip the payment step, get a QR code, and show up on your guest list.
Giving one
- Open your event's Guest list (see Managing your guest list) and click + Complimentary ticket.
- In Email or @username, enter their email address or their Offkai username.
- Enter their Name. This is only needed if there's no Offkai account for that email yet.
- Choose what they get. If your event has ticket types, use the plus and minus buttons under Tickets to pick at least one. Ticket types you've hidden from the public are still offered here, marked Hidden. If your event has no ticket types, set the Party size instead.
- Click Send complimentary ticket.
Afterwards you can click Give another to issue the next one, or Done.
Where it's available
The + Complimentary ticket button only shows up when comps are possible: the event is published and still upcoming, it's a standard event (not a fundraiser or a group buy), and it doesn't use post-event billing (cost split). Only the organizer and Editor co-hosts can issue comps. Scanner co-hosts can't.
What the recipient gets
The recipient gets a QR code ticket by email and on their Offkai account, the same ticket they'd get after a verified payment. If your event doesn't use QR check-in they still get a ticket email, and they appear on your guest list either way (see Check-in modes).
If you used an email address with no Offkai account, you'll see an Awaiting signup badge next to them on the guest list. The ticket attaches to their account when they join Offkai with that same email. If you used a @username, that person must already have an account.
On the guest list, their payment method reads Complimentary. Opening the guest shows Complimentary · issued by followed by your name. The attendee sees Complimentary on their ticket instead of a price. There's nothing for them to pay, and a comp can't be transferred to someone else.
Capacity
Comps count toward your event's capacity, and toward a ticket type's limit if you set one. If a comp would put the event over, you'll see This puts the event over capacity. Click Issue anyway to go ahead, or Cancel to stop.
Who you can't give one to
You'll get a message instead of a ticket if the person:
- is the organizer or a co-host of this event,
- is on your event's blocklist (remove them first; see Blocking someone),
- already has a ticket for this event,
- has an RSVP waiting for payment (verify that payment instead; see Approving payments), or
- has an earlier RSVP with a payment or check-in on record.
An earlier cancelled, interested, or waitlisted RSVP from the same person doesn't get in the way. The comp replaces it.
Money and reports
A comp counts as zero everywhere money is added up, including the Collected total in your Funds report. There's nothing to refund. Adjust order and payment buttons aren't offered on a comp. In your CSV export (see Exporting your guest list), a comp shows Complimentary as the payment method, with an amount due of 0 and Yes in the complimentary column.
Taking one back
To revoke a comp, select the guest on the guest list and click Cancel RSVPs, the same as any other RSVP. Their spot is freed and they're emailed. See Cancelling and refunding attendees.