This article explains where your ticket money goes when attendees pay, when it reaches your bank, and how to check the numbers in the payments ledger.
Card payments (Stripe)
When an attendee pays by card, the payment is made directly on your Stripe account. At that moment the money lands in your Stripe balance, minus Offkai's platform fee and Stripe's processing fee. Offkai never holds the funds. (Set up Stripe first: Connecting Stripe. For what the fees are, see Fees and payment terms for hosts.)
Payouts to your bank
Moving money from your Stripe balance to your bank account is a payout, and it follows Stripe's payout schedule, not Offkai's. Offkai doesn't set a schedule or promise a number of days. To see or change your schedule, press Open Stripe dashboard in the Stripe Connect card on your profile and check the payout settings there.
If Stripe needs more information from you, your account can become restricted and payouts can pause until you provide it. See Connecting Stripe.
Venmo, Zelle, PayPal, Wise and cash
These are paid straight from the attendee to you, outside Offkai. Offkai doesn't process, hold, or take a fee on these payments, so they never appear in a Stripe payout or in the ledger below. You confirm them yourself: Approving payments.
The payment reconciliation ledger
For events that took card payments, the event's Payments page has a Stripe tab with a Payment reconciliation card. Once there's at least one card charge, a Payment reconciliation → link under the page title jumps straight to it. The ledger covers card payments only.
It adds up every card charge ever made on the event, including ones that were later refunded or cancelled:
- Gross processed: the total charged to attendees.
- Offkai platform fees and Stripe fees: what was taken out of each charge.
- Refunded: appears when you've refunded anything.
- Net to host: what you're left with after fees and refunds.
Press Show N charges to see one row per charge, and tap a row for its Stripe fee, platform fee, refunded amount, and Net. If a charge settled in a different currency, you'll also see Settled as.
Estimated vs. settled
Right after a payment, Offkai doesn't yet have Stripe's final numbers, so the row shows an Estimated badge using domestic-rate estimates. The card keeps a count like "3 of 5 reconciled". Settled figures fill in automatically, usually within the hour, and the badge disappears. Cross-border or currency-conversion surcharges can make settled fees higher than the estimate.
Export CSV
Press Export CSV to download the ledger as a spreadsheet file with one row per charge: attendee, charge ID, paid-on date, charged amount, Stripe fee, platform fee, surcharge, refunded amount, net, status (Reconciled or Estimated), and settled currency and amount.
Who can see it
- The organizer can always see it.
- Editor co-hosts can see it only if the organizer ticks Share with co-hosts, which is at the bottom of the card. Only the organizer sees that checkbox.
- Scanner co-hosts can't open the Payments page.
See Co-hosts & roles.